AI-Powered Survey Intelligence
Go beyond static forms. CX Pulse uses AI to conduct dynamic conversations, analyze sentiment in real-time, and deliver insights that traditional surveys can't match.
Capabilities
Eleven ways AI transforms your surveys
AI Follow-Up Conversations
Our AI conducts intelligent follow-up conversations with each respondent. Based on their answers, the AI asks probing questions to uncover deeper insights — turning every response into a rich qualitative interview.
AI-Generated Survey Forms
Describe what you want to learn and our AI generates a complete survey with optimized questions, appropriate question types, and smart branching logic — ready to publish in seconds.
Intelligent Question Suggestions
As you build your survey, AI suggests relevant follow-up questions based on your survey type and goals. Get expert-level survey design without the expertise.
Sentiment Analysis
Every text response is automatically analyzed for sentiment. Track positive, negative, and neutral trends across your entire response set with real-time dashboards.
Response Insights & Summaries
AI reads through all your responses and generates actionable summaries, highlighting key themes, common pain points, and opportunities you might have missed.
Smart Skip Logic
AI-powered conditional logic routes respondents through personalized paths. Show relevant questions based on previous answers, creating a tailored experience for each person.
AI Guardrails
Set boundaries for AI conversations with configurable guardrails. Control topics, tone, and depth to ensure AI follow-ups stay relevant and professional.
Question-Level Insights
Get AI-generated insights for every question — key themes, distributions, trends, and actionable recommendations displayed right in your analytics dashboard.
Ask AI About Your Data
Chat with your survey results using natural language. Ask questions like "What are the top complaints from detractors?" or "Summarize feedback from last week" and get instant, data-backed answers from our AI analytics assistant.
Predictive Churn Alerts
AI continuously monitors your NPS and CSAT trends to detect declining satisfaction before it becomes churn. Get proactive alerts when respondent segments show risk signals, so you can intervene early and retain customers.
Audio Transcription & Analysis
Audio responses are automatically transcribed using OpenAI Whisper and analyzed for sentiment in real-time. Capture the nuance of spoken feedback — tone, emotion, and context — without manual transcription effort.
How It Works
AI conversations in three steps
Respondent Answers a Question
Your survey starts with structured questions — ratings, multiple choice, NPS, or open text.
AI Analyzes the Response
Our AI engine processes the answer in real-time, identifying areas worth exploring deeper.
Dynamic Follow-Up Questions
The AI generates contextual follow-up questions, creating a natural conversation that uncovers root causes and actionable insights.
Comparison
AI Surveys vs Traditional Surveys
| Feature | CX Pulse AI | Traditional |
|---|---|---|
| Adapts questions based on answers | ✓ | ✗ |
| Conducts follow-up conversations | ✓ | ✗ |
| Analyzes sentiment automatically | ✓ | ✗ |
| Generates surveys from a prompt | ✓ | ✗ |
| Summarizes responses into insights | ✓ | ✗ |
| Natural language chat with results | ✓ | ✗ |
| Predictive churn & satisfaction alerts | ✓ | ✗ |
| Audio transcription & sentiment | ✓ | ✗ |
| Supports 30+ question types | ✓ | ✓ |
| Requires manual analysis | ✗ | ✓ |
| Static, fixed question flow | ✗ | ✓ |
Experience AI-powered surveys today
Start free and see why AI-driven conversations deliver 3x deeper insights than traditional surveys.