AI-Powered NPS Surveys That Reveal the Why
Move beyond the 0-10 score. Use AI to understand exactly why customers are promoters, passives, or detractors.
The AI Advantage
A Net Promoter Score alone tells you very little. CX Pulse AI engages each respondent in a brief conversation after they submit their score, automatically tailoring questions based on whether they are a promoter, passive, or detractor. This turns every NPS response into a goldmine of qualitative insight you can act on immediately.
Key Features
Promoter/Detractor Deep Dives
AI asks different follow-up questions to promoters and detractors, maximizing the insight from every response segment.
Theme Extraction
Automatically identify recurring themes in open-ended NPS feedback to spot systemic issues and strengths.
Score Trend Dashboard
Monitor your NPS over time with automatic segmentation by cohort, geography, product line, and more.
Competitive Benchmarking
Understand how your NPS compares to industry benchmarks with AI-driven context analysis.
Example Questions
On a scale of 0-10, how likely are you to recommend us to a friend or colleague?
What is the primary reason for the score you gave?
What would need to change for you to give us a higher score?
Which specific feature or experience influenced your rating the most?
Is there anything else you would like us to know?
Ready-to-Use Templates
Simple NPS
The classic 3-question NPS survey. Quick to complete, easy to analyze, and ideal for benchmarking loyalty over time.
NPS with AI Follow-up
An enhanced NPS survey with AI-driven follow-up that adapts its questions based on whether the respondent is a promoter, passive, or detractor.
Relationship NPS
A 6-question relationship NPS survey that goes beyond the score to understand loyalty drivers, product usage, competitive threats, and long-term sentiment through AI-powered follow-up.
Standard NPS Survey
Classic Net Promoter Score survey with follow-up question.
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Learn moreFrequently Asked Questions
What makes AI-powered NPS surveys better?
Traditional NPS surveys collect a score and maybe one open-ended question. AI-powered NPS dynamically probes deeper based on the score given, turning a 30-second survey into a rich conversation that yields 5x more actionable data.
How does the AI handle promoters vs. detractors?
The AI recognizes the score segment and adjusts its approach. For promoters, it explores what drives advocacy. For detractors, it empathetically probes pain points. For passives, it identifies what would move them to promoter status.
Can I run NPS surveys on a recurring schedule?
Yes. You can set up automated NPS campaigns that run monthly, quarterly, or at custom intervals, with full trend tracking and comparison dashboards.
How is the NPS score calculated?
CX Pulse automatically calculates your NPS as the percentage of promoters (9-10) minus the percentage of detractors (0-6), displayed in a real-time dashboard alongside qualitative insights.
NPS Survey Resources & Guides
Learn best practices and expert strategies
What Is NPS? A Complete Guide to Net Promoter Score
Learn what NPS is, how to calculate it, what a good score looks like, and how AI-powered surveys can help you improve it.
NPS Survey Guide: Calculate, Track & Improve Your Net Promoter Score
The complete guide to Net Promoter Score (NPS). Learn how to calculate NPS, what makes a good score, industry benchmarks, and how to use NPS to drive growth.
Survey Data Segmentation: How to Slice Results for Deeper Insights
Go beyond overall averages. Learn how to segment survey results by customer type, behaviour, tenure, and more to uncover the insights hidden inside your aggregate data.
Start collecting nps survey insights today
AI explores promoter and detractor reasoning to reveal actionable improvement areas.