Relationship NPS
A 6-question relationship NPS survey that goes beyond the score to understand loyalty drivers, product usage, competitive threats, and long-term sentiment through AI-powered follow-up.
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Relationship NPS
A 6-question relationship NPS survey that goes beyond the score to understand loyalty drivers, product usage, competitive threats, and long-term sentiment through AI-powered follow-up.
+ 2 more questions
When to Use
Deploy after key customer touchpoints — onboarding, purchase, support resolution, or renewal. NPS measures overall loyalty and is your best predictor of growth through word-of-mouth.
Recommended Frequency
Send quarterly for relationship NPS. For transactional NPS, trigger within 24 hours of the interaction. Consistent cadence lets you benchmark and spot trends over time.
Insights You'll Derive
Best Practices
Keep it short — 3–5 questions yield the highest response rates
Follow up with detractors within 48 hours to recover at-risk accounts
Close the loop: tell promoters how their feedback shaped your roadmap
Segment by customer cohort, plan, or geography for deeper analysis
Template Features
Fully Customizable
Add, remove, or edit any question. Make it yours.
AI Follow-Up Questions
AI conducts deeper conversations based on responses.
Built-In Analytics
Real-time dashboards with sentiment analysis and insights.
Custom Branding
Match your brand with custom colors, logos, and themes.
Frequently Asked Questions
Can I customize this relationship nps template?
Absolutely! Every template is fully customizable. You can add, remove, or edit any question, change question types, adjust the order, and add your own branding and colors.
Is AI included with this template?
Yes! This template includes AI-powered follow-up questions that automatically conduct deeper conversations with respondents based on their answers, uncovering richer insights.
How long does it take to set up?
This template comes with 6 pre-built questions ready to go. You can publish it as-is in under a minute, or customize it to your needs in a few minutes.
What analytics will I get?
You'll get a calculated NPS score with promoter/passive/detractor breakdown, response trends over time, sentiment analysis, question drop-off rates, and AI-generated insights.
Related Templates
Simple NPS
The classic 3-question NPS survey. Quick to complete, easy to analyze, and ideal for benchmarking loyalty over time.
NPS with AI Follow-up
An enhanced NPS survey with AI-driven follow-up that adapts its questions based on whether the respondent is a promoter, passive, or detractor.
Standard NPS Survey
Classic Net Promoter Score survey with follow-up question.
Learn More About NPS Survey
Expert guides and best practices from the CX Pulse blog
What Is NPS? A Complete Guide to Net Promoter Score
Learn what NPS is, how to calculate it, what a good score looks like, and how AI-powered surveys can help you improve it.
NPS Survey Guide: Calculate, Track & Improve Your Net Promoter Score
The complete guide to Net Promoter Score (NPS). Learn how to calculate NPS, what makes a good score, industry benchmarks, and how to use NPS to drive growth.
Survey Data Segmentation: How to Slice Results for Deeper Insights
Go beyond overall averages. Learn how to segment survey results by customer type, behaviour, tenure, and more to uncover the insights hidden inside your aggregate data.
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