Vendor Performance Scorecard
A 6-question scorecard to evaluate vendor performance across delivery reliability, quality consistency, communication responsiveness, pricing competitiveness, problem resolution, and renewal recommendation.
Form Preview
Here's what respondents will see when they fill out this survey.
Vendor Performance Scorecard
A 6-question scorecard to evaluate vendor performance across delivery reliability, quality consistency, communication responsiveness, pricing competitiveness, problem resolution, and renewal recommendation.
+ 2 more questions
When to Use
Send immediately after a customer interaction — a support ticket, a purchase, or a feature onboarding. CSAT captures how well you met expectations at that specific moment.
Recommended Frequency
Trigger-based: send after every qualifying interaction. Review aggregate CSAT scores weekly to catch emerging issues early.
Insights You'll Derive
Best Practices
Ask the CSAT question within minutes of the experience for highest accuracy
Include one open-ended question to uncover the "why" behind the score
Share results with frontline teams to create accountability
Track CSAT alongside NPS to distinguish satisfaction from loyalty
Template Features
Fully Customizable
Add, remove, or edit any question. Make it yours.
Built-In Analytics
Real-time dashboards with sentiment analysis and insights.
Custom Branding
Match your brand with custom colors, logos, and themes.
Frequently Asked Questions
Can I customize this vendor performance scorecard template?
Absolutely! Every template is fully customizable. You can add, remove, or edit any question, change question types, adjust the order, and add your own branding and colors.
Is AI included with this template?
This template uses structured question types. You can add AI follow-up questions to any question by switching its type to "AI Deep Dive" in the editor.
How long does it take to set up?
This template comes with 6 pre-built questions ready to go. You can publish it as-is in under a minute, or customize it to your needs in a few minutes.
What analytics will I get?
You'll get real-time analytics including response trends, completion rates, answer distributions for every question, sentiment analysis, drop-off rates, and AI-generated insights.
Learn More About Vendor & Supplier Evaluation
Expert guides and best practices from the CX Pulse blog
What Is NPS? A Complete Guide to Net Promoter Score
Learn what NPS is, how to calculate it, what a good score looks like, and how AI-powered surveys can help you improve it.
CSAT Benchmarks by Industry: How Does Your Score Compare?
Comprehensive CSAT benchmarks across 15+ industries. Understand what a good customer satisfaction score looks like for your sector.
AI Surveys vs Traditional Surveys: Why Static Forms Are Dead
Discover how AI-powered surveys outperform traditional forms with dynamic conversations, deeper insights, and 3x better response quality.
Use this template to get started
Sign up free and launch your vendor performance scorecard in minutes.